I had occasion to replace my car’s headlight bulb. Unaccustomed to vehicular maintenance I consulted the owner’s manual (I acknowledge this is not a particularly blokey thing to do!) which was very clear in its instructions leading me to expect a simple and quick replacement.
The manual identified the key steps – opening the bonnet, removing the headlight assembly bolts, removing the bulb cover, disconnecting the socket, unsnapping the retaining wire, removing the bulb and then inserting the new bulb and completing the reverse of the original steps. Simple!
The steps were easy to follow and they were correct. However, the location of the bulb covers also required the removal of the water reservoir. This wasn’t mentioned in the instructions! A quick google search identified that this essential ‘extra’ was indeed necessary. So the instructions were correct, just not complete.
I’ve found that often I too can be correct, rather than complete. Whilst the idea of being right comforts me, surely it’s far more impacting to provide the tools for something to be done it its entirety. My focus needs to move away from purely the essential items to consideration of the variables. This will deliver a far more comprehensive outcome for all concerned.
Consider a relationship. Is it more important to adopt a ‘correct’ communication strategy or one that is complete? Just because I ticked all the boxes and delivered the message, did I ensure it was understood? It is this additional consideration that enables completion.
What about teaching or training? Is it only beneficial to identify the 5 critical steps or would the 5 steps along with identification of outliers deliver a more comprehensive result?
Choose today – complete or just correct?